Terms and Conditions

BACKGROUND

These Terms, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.ludocards.com (“Our Site”) and further govern the sale of goods through our Site. Please read these Terms carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of Our Site. Moreover, you will be required to acknowledge and confirm acceptance to these Terms when signing up for an Account. If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Site immediately.

Definitions and Interpretation

In these Terms, unless the context otherwise requires, the following expressions have the following meanings:

Term	Definition
Account	Means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4.
Contract	Means a contract for the purchase and sale of Products, as explained in Clause 7.
User Content	Means any artwork, images, designs, logos, illustrations, layout files, or other visual or graphic materials that you provide to us, whether through the Portal or otherwise for the purpose of customising or ordering Products.
Order	Means your order for Products.
Order Confirmation	Means Our acceptance and confirmation of your Order.
Products	Means the goods and products sold by Us through Our Site, namely custom cards and games.
Site	www.ludocards.com
Site Content	Means any and all text, images, audio, video, scripts, code, software, databases and any other form of information that appears on, or forms part of, Our Site.
We/Us/Our	Means Ecliptio Ltd incorporated and registered in Malta, bearing company registration number C 111698, with its registered office situated at Northlink Business Centre, Level 2, Triq Burmarrad, Naxxar, NXR 6345, Malta.

Information About Us

Our Site, ludocards.com is owned and operated by Ecliptio Ltd incorporated and registered in Malta, bearing company registration number C 111698, with its registered office situated at Northlink Business Centre, Level 2, Triq Burmarrad, Naxxar, NXR 6345, Malta. Our VAT number is: MT31906033. [cite: 13, 14]

Access to and Use of Our Site

Access to Our Site is free of charge, but certain functionalities are only available for those who have duly registered and hold an account. It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

You may only use our Site in a lawful manner and for lawful purposes. In particular, you agree not to use Our Site:

• In any way that is intended to harm, harass, threaten, defame, or otherwise violate the rights (including privacy and data protection rights) of any person or legal entity;
• For any unlawful, fraudulent, deceptive, or misleading purpose; to upload, transmit, or distribute any content that is offensive, obscene, defamatory, discriminatory, or that infringes any intellectual property or proprietary rights;
• To attempt to gain unauthorised access to, interfere with, damage, or disrupt any part of the Site, our servers, networks, or related IT infrastructure;
• To introduce any viruses, malware, or other malicious or harmful code, or to carry out any denial-of-service attack or similar harmful activity;
• In any way that could impair the availability, integrity, security, or performance of the Site or any of our systems or those of our service providers.

We reserve the right to suspend or terminate your access to Our Site, restrict your use of its features, and report any suspected unlawful activity to the relevant authorities where we reasonably believe that your use of Our Site is in breach of this clause.

Business Customers and Consumers

These Terms apply to both business clients and consumers (i.e. natural persons acting for purposes which are outside his trade, business, craft or profession). Where specific rights or obligations differ between business clients and consumers, such differences are expressly stated in these Terms.

Account

Certain parts of Our Site (including the ability to purchase goods from Us) requires an Account in order to access them, particularly the ability to place Orders. By registering for an Account, you must personally submit the information required.

When the Account is being opened for a business entity, you have to warrant and represent that you are duly authorised to act on behalf of the business entity in whose name the Account is being opened. You confirm that you have the necessary legal capacity and authority to bind the entity to these Terms and to provide any information required in connection with the Account and any resulting transactions.

When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

You are responsible for maintaining the confidentiality of your Account credentials and for ensuring that your password meets reasonable security standards (including sufficient length and complexity to prevent unauthorised access). We recommend using a strong password that includes a mix of upper and lower case letters, numbers, and special characters. You must take all reasonable steps to prevent unauthorised access to your Account and promptly notify us if you suspect or become aware of any actual or attempted unauthorised use. We shall not be liable for any loss or damage resulting from your failure to comply with these security obligations.

You are responsible for all activities that occur under your Account. We will assume that any individual accessing the Portal using your login credentials is authorised to act on your behalf or on behalf of the business. It is your responsibility to ensure that only duly authorised personnel have access to your Account and that login credentials are kept secure and confidential. We shall not be liable for any loss, damage, or unauthorised activity arising from the use of your Account by someone to whom you have granted access, or who has gained access due to your failure to maintain adequate security measures.

If you wish to close your Account, you may do so at any time by contacting us on any one of our contact channels. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access.

Products, Pricing and Availability

The full list of Products available for purchase is published on our website. When you access a specific product page, you will be presented with the available options for customisation (if any), including but not limited to design, quantity, packaging, and other relevant specifications. These options form part of the ordering process and must be selected prior to finalising your order.

We make all reasonable efforts to ensure that the descriptions and graphical representations of Products shown on our website accurately reflect the actual products offered. However, the images and icons displayed—such as those representing categories like Leaflets, Booklets, Bookmarks, Game Tiles, Punchboards, and Stickers—are provided for illustrative purposes only. While we aim for accuracy, variations in screen resolution, display settings, and updates to product lines may result in slight differences between what is depicted online and the final physical product. Customisation options selected by you may also affect the final appearance and finish. These variations do not constitute defects or grounds for rejection, provided the Products otherwise conform to the agreed specifications.

We cannot guarantee that Products will always be available. Minor changes may, from time to time, be made to certain Products between your Order being placed and Us processing that Order and dispatching the Products, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Products and will not normally affect your use of those Products. However, if any change is made that would affect your use of the Products, suitable information will be provided to you.

All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. Prices on Our Site are shown both exclusive of VAT. The VAT (if applicable) will be added and shown as part of the checkout process. Delivery charges are not included in the price of Products displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process. They are typically calculated on the basis of product specifications, quantities and delivery location.

Orders – How Contracts Are Formed

Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.

The order process consists of the following stages:

• Product Selection and Customisation: Once logged into your Account, you can browse the available products and select the item(s) you wish to order, including any applicable customisation options (e.g. size, quantity, material, design features).
• Indicative Quotation: Based on your selections, an automatic indicative quote will be generated and shown to you. Please note that this quote is non-binding and provided for information purposes only.
• File Check and Test Print Options: If you would like your files to be reviewed more thoroughly before printing, you may select our File Check service during checkout, available at an additional charge. This service involves a detailed verification of the submitted files to help identify potential issues before production. Digital proofs are not included in the standard process. On occasion, and solely at our discretion, we may choose to share photographs of the first printed sheets; this is an optional courtesy and does not form part of the service or any contractual obligation.

If you would like to view a printed example prior to full production, you may order a Test Print (uncut printed sheets delivered to you) or a Prototype, which is a complete pre-production sample and is treated as a one-unit sale. Full payment is required before any order proceeds to production. Orders are only processed upon confirmation of receipt of payment in cleared funds.

An order is only considered to have been submitted satisfactorily if it complies fully with the Technical Specifications, hereinafter attached and marked as Annex 1. By submitting an order, you confirm that you have read, understood, and fully acknowledged all requirements, conditions, and limitations set out in Annex 1, and that your submission meets those specifications in all material respects.

Proofs are not issued as part of the standard order process. Customers who wish to review the printed result prior to full production may order a Test Print or a Prototype, as described in Clause 7.2.3. These options serve as the only form of pre-production verification available.

It remains your responsibility to ensure that all submitted files, artwork, and specifications are correct and complete before placing an order. We do not accept liability for errors, omissions, or inaccuracies in the materials you provide, regardless of whether a file check has been performed.

No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that We have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

Order Confirmations shall contain the following information:

• Your order number;
• Confirmation of the Products ordered including full details of the main characteristics of those Products;
• Fully itemised pricing for the Products ordered including, where appropriate, taxes, delivery and other additional charges;
• Estimated dispatch date(s) (to the extent that this is possible).

In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible. Any refunds due under this Clause will be made using the same payment method that you used when ordering the Products.

Payment

Payment for Products and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Payment must be made in full for your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

Payments must be made in Euro and through one of the following methods of payment:

• Paypal;
• Credit Cards;
• Bank transfers;
• All other payment methods as we may list on Our Site.

Payment for Orders which exceed ten thousand Euro (1,000 Euro) must be made by bank transfer.

Delivery, Risk and Ownership

Delivery of the Products will be arranged by us, using reputable third-party carriers (such as DHL, UPS, or similar), to the delivery address specified in your order. While we facilitate shipment as a service, this does not affect the point at which risk transfers to you. Full payment must be made in advance before any Products are produced or dispatched. No Products will be produced or shipped unless and until we have received payment in full.

Risk in the Products shall pass to you immediately upon dispatch from our premises, regardless of who arranges or pays for delivery. Once the Products leave our premises, you assume full responsibility for any loss, damage, or delay that may occur in transit, including where delivery is handled by a carrier selected or arranged by us on your behalf. If you want to get additional protection, we encourage you to insure the Products. Title to the Products passes to you upon dispatch.

You are responsible for inspecting the Products upon receipt and must notify us of any damage, shortfall, or delivery discrepancy within seven (7) calendar days. If the Products appear damaged in transit, you must refuse delivery where possible, notify the carrier immediately, and inform us without delay so we may assist you in pursuing a claim with the shipping provider. We shall not be liable for any delays or failures in delivery caused by events outside our reasonable control, including but not limited to shipping delays, customs clearance issues, incorrect delivery details, or force majeure events.

Faulty, Damaged or Incorrect Products

We are committed to delivering high-quality, customised products and take great care to ensure that all Products are produced in line with the specifications you provide at the time of order. As all Products are made to order and customised for each client, they are not suitable for resale to other clients or customers. Accordingly, returns and refunds are subject to strict limitations, and we strongly encourage you to carefully review your order specifications before finalising your purchase.

If you are not satisfied with the Products upon delivery, you must inform us promptly and, in any event, within seven (7) calendar days from the date of delivery. Your notification should include a clear explanation of the issue, along with supporting photographs where relevant. We will review your concern in good faith and respond accordingly.

However, please note the following important limitations:

• If the Products conform to the specifications you submitted (including dimensions, shape, material, quantity, layout, file content, colours, and other features selected through the ordering interface), then we are under no obligation to provide a refund or replacement, even if you are dissatisfied with the result. For example: If the Products are smaller or larger than expected, but their dimensions match those specified in your order, this is not considered a defect.
• If a design element appears misaligned or unclear, but this matches the file or visual you uploaded or approved, we will consider this to be part of your submission, not a production error.
• We do not accept responsibility for design flaws, typos, layout issues, or low-resolution images in the files you provide.

Where a concern appears to relate to a potential production error or material defect, we may ask you to return the Products to us for inspection. You will be responsible for the return shipping costs in the first instance. If we confirm upon inspection that there was a fault in production or that the Products do not materially conform to your submitted order, we will reimburse the return shipping cost and offer an appropriate remedy, which may include reprinting, partial refund, or full refund, at our discretion.

If the Products are visibly damaged in transit, you must:

• Refuse delivery, where possible;
• Notify us immediately upon becoming aware of the damage;
• Inform the shipping provider and follow any claims procedure required.

Failure to report transport-related damage within a reasonable timeframe may prevent us from pursuing a claim against the carrier and could affect your entitlement to any remedy. We reserve the right to decline claims made outside the seven-day period or those that relate solely to personal preferences or expectations not reflected in the confirmed order. Refunds under this Clause will be made using the same payment method that you used when ordering the Products.

Right of Withdrawal

This clause 11 applies only when we transact with consumers (i.e. natural persons acting for purposes which are outside his trade, business, craft or profession). Most of the Products we sell are customised and personalised, meaning that they are produced specifically according to our client’s specifications and are not pre-manufactured. In accordance with applicable consumer protection laws, the right of withdrawal does not apply to such customised or personalised goods. If you order such customised and personalised goods, your rights in respect of such goods are limited to the assurance that the goods will be of satisfactory quality and conform to the agreed specifications, this as further detailed in clause 10 above.

On the other hand, if you submit an order for Products which are not customised or not personalised, you are entitled to exercise the statutory right of withdrawal within fourteen (14) days from the date of delivery of the Products, without giving any reason. The exercise of such right is subject to the following terms:

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email sent to the contact details set out hereunder). You may use the following wording, but this is not mandatory (a simple email /letter notifying us that you want to cancel will be enough):

“TO LUDOCARDS / ECLIPTIO – I hereby give notice that I am withdrawing from my contract of sale of the following goods:

<<goods ordered, received on [•]>>
<<enter name>>
<<enter address>>
<<enter date>>
<<signature, only if form is notified on paper>>”

The Products must be returned unused, in their original condition, and in their original packaging. Return costs shall be borne by yourself. Upon valid exercise of the right of withdrawal, you will be reimbursed the purchase price paid for the Products (excluding any delivery costs), within fourteen (14) days from receipt of the returned Products or from the date on which proof of return is provided, whichever is earlier. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You shall send back the Products or hand them over to us at our premises (contact details set out hereunder), without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Products before the period of fourteen (14) days has expired. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. You will have to bear the direct cost of returning the Products.

User Content

By submitting User Content through the Portal, you warrant and represent that:

• You own, or have obtained all necessary rights, licences, consents, and permissions to use, reproduce, and submit the User Content for the purposes of customising and ordering products from us;
• The User Content does not infringe any intellectual property rights, privacy rights, publicity rights, or other rights of any third party;
• The User Content is not unlawful, offensive, defamatory, obscene, or otherwise inappropriate, and does not violate any applicable laws or regulations;
• The User Content complies with any technical and quality requirements (e.g. resolution, file format) communicated by us, and you understand that we are not responsible for poor print quality or other outcomes resulting from low-quality or improperly prepared files.

We do not independently review, verify, or modify User Content, and we disclaim all responsibility for errors, omissions, or legal issues arising from the use of such content. You are solely responsible for the accuracy, legality, and appropriateness of all content you provide. We reserve the right to reject or remove any User Content that we, in our sole discretion, believe may breach these warranties or pose a legal or reputational risk.

Intellectual Property

All intellectual property rights in and to the Site (including the Site Content) are owned by us or our licensors. These rights are protected by applicable copyright, trademark, and other intellectual property laws. Except as expressly authorised, you may not copy, reproduce, modify, publish, or otherwise exploit the Site Content for any commercial purpose. You are granted a limited, non-exclusive, non-transferable right to use the Site and the Site Content solely for the purpose of browsing, customising, and placing orders through the Site in accordance with these Terms.

All intellectual property rights in the Products, including but not limited to the physical design, structure, shape, dimensions, functionality, templates, layout arrangements, packaging, and proprietary product formats, remain our exclusive property or that of our licensors, unless expressly agreed otherwise in writing. Even where Products are customised using User Content, the underlying format, print methodology, production process, and any standard design features we provide remain protected by intellectual property laws. Purchasing customised Products does not grant you any rights to replicate, reverse-engineer, or commercially exploit our product formats or production methods. You are not permitted to reproduce our standard product structures (such as card formats, punchboards, folding techniques, or layout arrangements) without prior written approval.

No intellectual property rights of any kind are assigned, transferred, or granted to you in connection with your use of the Site or the purchase of any Products. All rights not expressly granted are reserved.

Where Products are personalised using User Content, you retain all rights in that content. However, by submitting such materials, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, and process your User Content as necessary to fulfil your order and deliver the customised Products. This licence is restricted solely to the purposes of production, fulfilment, quality control, and archival reference. We will not use your User Content for any marketing or commercial purposes without your prior written consent.

To the extent permitted by applicable law, you waive any moral rights (or similar rights under applicable law) in any User Content submitted, including the right to be identified as the author and the right to object to derogatory treatment of the work. This waiver enables us to reproduce, modify, or adapt the content solely for the purposes of fulfilling your order without further consent or attribution.

You agree to fully indemnify, defend, and hold us harmless from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Any actual or alleged infringement or violation of third-party intellectual property or other rights in the User Content you provide;
• Any breach of your warranties under these Terms;
• Any content or material submitted by you that is unlawful, defamatory, offensive, or otherwise in breach of applicable law or third-party rights.

This indemnity shall survive the termination of the agreement or your use of the Portal.

Our Liability

To the fullest extent permitted by applicable law, we will not be liable for any (a) indirect, incidental, special, consequential, punitive or exemplary damages, (b) damages for loss of profits, (c) damages for loss of goodwill, (d) damages for loss of use, (e) loss or corruption of data, or (f) other intangible losses (even if we have been advised of the possibility of such damages), whether based on contract, tort, negligence, or otherwise, arising out of or in connection with the use of (or inability to use) our Site (or any of them), any Products, or the use of or reliance upon any content, available or accessible on our Site. [cite: 203, 204]

To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to the Site or to the Products. We exercise all reasonable skill and care to ensure that our Site and any documents that may be downloaded therefrom are free from viruses and other malware. To the fullest extent permitted by law, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our Site.

To the maximum extent permitted by applicable law, and unless expressly excluded under these Terms, our total aggregate liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount you have paid to us for the specific Products giving rise to the claim. Nothing in these Terms excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations that is caused by events outside our reasonable control.

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

If any event described under this Clause 15 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms:

• We will inform you as soon as is reasonably possible;
• We will take all reasonable steps to minimise the delay;
• To the extent that We cannot minimise the delay, Our affected obligations under these Terms (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
• We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Products as necessary;
• If the event outside of Our control continues for more than 60 calendar days, We reserve the right to cancel the Contract and inform you of the cancellation.

Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and will be made using the same payment method that you used when ordering the Products.

Data Protection & Privacy

All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policies, available from our website. These policies are incorporated into these Terms by this reference.

Viruses, Malware and Security

We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware. You are entirely responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site. You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By breaching the provisions of this Clause, you may be committing a criminal offence. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

Entire Agreement; Changes to these Terms

These Terms and any other document expressly referred to herein constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to this subject matter. We both agree and accept that, neither of us relied on any representation or warranty (whether made innocently or negligently) that is not set out in Terms or the documents referred to in them. We may alter these Terms at any time, but in any case we will inform you accordingly, by means we deem reasonable in the circumstances. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Feedback & Complaints

It is important to us to ensure that your feedback is heard. You may send any message containing complaints, suggestions, or queries that you might have regarding the use of the Platform by contacting us through any of our contact channels. All messages are handled with due care by us and shall be confidential. Upon receiving any such feedback, we will endeavour and do our utmost to reply as soon as is practicable.

Waiver, Severability

Our failure or delay to enforce any provision of these Terms is not a waiver of our right to do so later. If any provision of these Terms shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of the Terms and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect.

Assignment

We reserve the right, without your consent, to assign these Terms and our rights and obligations under these Terms to a third party. This may happen as a result of or in preparation of a corporate transaction but there may be other circumstances where we may decide to do so.

Law & Jurisdiction

These Terms, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of Malta. You irrevocably agree to submit yourself to the non-exclusive jurisdiction of the Courts of Malta for settlement of any matter or dispute whatsoever arising out of these Terms or generally arising as a result of your use of the Platform and/or our Offerings. In any case, this choice of applicable law and jurisdiction shall not have the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of choice, would have been applicable.

---

Annex 1 – Technical Specifications

Supplied Artwork in ‘Print-Ready’ format

You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Ludocards. We only accept Print-Ready files therefore it is crucial that you self-check the file format according to our Instructions before uploading them to your order: https://www.ludocards.com/instructions.pdf

All artwork must be supplied as 300dpi Hi-Res in PDF format. We are not responsible for images that may print blurred or pixelated due to customer supplied artwork if its less than 300dpi. We require 2mm bleed on all edges for cutting.

If the files you supplied are not ‘Print-Ready’, we will contact you through Inbox and you will be responsible for correcting any issues, and your order will be withheld from production until you complete the changes or notify us to print as is. Any delays in artwork not being supplied ‘Print Ready’ will lead to your order missing the desired delivery.

Once the status of a print job becomes “Processing”, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. If you must change the artwork files, please contact us through Inbox to verify the additional costs for such change.

Bleed and Margin Requirements

Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background at least 2mm outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 5mm inward on each side from the trim line. Anything left too close to the trim line within 5mm inward or 2mm outward may be cut. We recommend no borders due to shifting in the cutting process because they may appear uneven.

Production Turnaround Time

Our standard production turnaround time is generally around 15 business days. It does not include shipping transit time and you should allow 3-7 additional business days for delivery based on your geographic location in the world from Italy. Printing turnaround time begins once your order has been placed with full payment and your print-ready files have been uploaded to your order and approved for printing. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to “Waiting for files" and your printing turnaround time will be reset.

For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted. While we strive to meet our standard production turnaround time, occasional delays may occur due to unforeseen circumstances such as equipment breakdowns or other production issues. In such cases, we will make every effort to complete your order as quickly as possible and inform you of any significant delays.

Production Delays

We reserve the right to extend production times due to unforeseen circumstances, including but not limited to equipment breakdowns, supply chain issues, or other production impediments. While we make every effort to meet our stated turnaround times, these are to be considered estimates and not guarantees. In the event of a significant delay, we will communicate with customers through our messaging system.

Please note that:

• The dispatch dates provided are indicative and subject to change based on production realities.
• No refunds or discounts will be offered for delays caused by production issues, as this possibility is disclosed in these terms.
• Customers will be kept informed of any major delays affecting their orders.
• We appreciate your understanding in such situations and assure you that we are working diligently to complete your order.

Colour Accuracy and Consistency

We use state-of-the-art printing technology and will reproduce colour from submitted print-ready files as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighbouring image ink requirements. Please note that Ludocards accepts no responsibility for colour variations between submitted print-ready images and the actual artwork or product they represent. Please supply artwork files in CMYK with Fogra 39 colour profile in PDF format for best printing quality.

General Exclusions

Please note We are not responsible for the following:

File Submissions

• Inaccurate or poor quality artwork, including but not limited to file format, colours, resolution and bleed.
• Errors in user-selected options such product type, size, finishing options, etc.
• Incorrect contents and typo mistakes.

Shipping and Delivery

• Delivery delays due to improperly prepared files.
• Products damage or loss after dispatched from Ludocards’ factory.
• Incorrect shipping address, undeliverable packages, or other errors created by you.