Frequently Asked Questions

Registration and Account

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Do I have to register with Ludocards?

Yes - you'll need to register if you want to use our services: getting online instant quotes, downloading custom templates and placing orders. Registration is free and once registered you'll receive a confirmation email, and will be able to access the My Account area to view your orders and invoices, track your orders and more.

Can I modify my account details?

You can modify your profile directly from the My Account area of the website: simply log in and go to the My Profile section.

I forgot my password for login. What shall I do?

Please click on the 'forgot your password?' button at the login area to reset your password. A new automatically generated password will be sent to your email address which you can modify after login.

Why the new website of Ludocards is so dark?

Dim the lights, relax your eyes and save your energy. Welcome to the Ludocards new website in dark mode!

This is another environmental initiative we have incorporated into our ecological approach which is aimed for:
- health and well-being of our customers
- energy-saving benefits
- aesthetic showcase of our professional graphic design capabilities

Dark mode's lowered brightness is much easier on the eyes, reducing both eye strain and helping the bodies natural release of melatonin, which leads to better sleep, fewer headaches and a better work experience.
Being less bright, dark mode demands less of your battery and consumes less electricity. This, in turn, makes your phone last longer and desktop consume less energy, therefore is better for the environment.
Having more than 30 years experience in graphic design and desktop publishing, our professional graphic designers advance with the times to reflect the latest trends in our works.

How can I permanently delete my Ludocards account?

To ensure the security of your data, account deletion requests must be submitted through a formal process. Please contact our support team via the dedicated 'Contact Us' form, clearly stating your request to permanently delete your account and confirming the email address associated with it. Once confirmed, this action is irreversible, and all personal data and associated history will be permanently removed in compliance with our privacy policy.

What happens to my account data if my registration email address becomes inactive?

We highly recommend using an active and regularly monitored email address for registration. If an email address becomes permanently inactive (e.g., account closure), we may, after a significant period of inactivity on the associated account and after multiple failed attempts to contact you at that address, flag the account for potential archival or deletion according to our data retention policy. This is to maintain data hygiene and security, but we will always attempt to notify the user first if a registered email bounces repeatedly.

Files and Artworks

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What format files does Ludocards accept for printing?

We only accept "Ready-to-Print" files in PDF format. If you need help in converting your files to PDF format, our graphic design service costs 30 euro + VAT per hour.

Does Ludocards print both CMYK and RGB colours?

Yes we can print both colour modes but CMYK is suggested as it provides deeper colour gamut for better printing quality.

How can I prepare my files correctly for printing?

Please refer to the 'Ludocards Instructions on File Preparations' HERE. All files provided are printed 'as they are' without any modifications by us therefore it is your responsiblity to provide your files according to our requirements.

Where can I get my custom templates to prepare files for printing?

Our instant online quotation system automatically generates your custom templates (cards, boxes, leaflets, booklets, etc.) for download after login. Please Contact Us if you need any asssitance.

How should I prepare the files for foil printing?

An additional file is required where graphic elements for foil printing must be shown in black colour on white background.

How should I prepare the files for spot varnish?

An additional file is required where graphic elements for spot varnish must be shown in black colour on white background.

Can Ludocards check my files before I place an order?

Unfortunately no. Please refer to 'Ludocards Instructions on File Preparations' HERE for self-check. Only when you place order you can select our 'file check' service at 30 euro + VAT - a thorough check by our professional graphic designers on file formats, fonts, color profiles and image resolution, but we don't check artworks or contents for obvious reason as they are entirely up to you. Ludocards.com is not responsible for any printing errors in artworks and contents. The Italian VAT (22%) can be exempt if you can provide a EU company vat number or if you are outside the EU.

Does Ludocards check my files before printing?

Yes - we always check file formats before printing and inform our customers for any format mistakes. However we don't check file contents for obvious reasons and are not responsible for any printing mistakes due to improper margins, low-resolution images, colours, typos or any other content issues. We do not modify any files submitted by our customers therefore you are responsible for re-submitting the correctly formatted files for printing.

Can Ludocards help me with my artworks creation and file preparations?

Yes - our in-house professional graphic designers can create artworks and prepare files for printing at 30 euro + VAT per hour. The Italian VAT (22%) can be exempt if you can provide a EU company vat number or if you are outside the EU.

Does Ludocards provide the standard artworks for playing cards?

Yes - we provide a selection of standard artworks from Standard English to French to German to Italian Regional Suits. Please Contact Us for your customisation needs.

Why 300dpi is the suggested resolution for printing with Ludocards?

300dpi is the optimal resolution to achieve the best printing result with our machineries. Providing files in higher resolutions could cause compromised quality in very fine details, instead lower resolutions would result in a pixelated printing effect.

What is the maximum number of cards per deck that Ludocards can print?

You can include as many as up to 127 cards in your deck for printing. This is the maximum thickness that our cutting machine can properly cut the corners of a deck of cards and ensure a coherent cutting quality. If your deck contains more than 127 cards, please split them into more than one deck for getting instant prices. You can contact us if you need any further assistance.

Quotes and Prices

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How can I get a quote?

You can get online instant quotes on our website after login. It is very simple and straightforward but if you need help please Contact Us.

My needs are particular and I can't find prices on your website. What shall I do?

Please Contact Us. It is IMPORTANT to send us the detailed specifications of your needs in order for us to quote.

The prices I see from online instant quotes are all what I need to pay?

All prices indicated on our website don't include the Italian VAT (22%), which can be exempt if you provide an EU company VAT number or if you are outside the EU. Shipping costs will be calculated based on destination and applied at checkout. Additionally, you might want to check with your local customs office in your country for any customs fees that may occur for receiving products from Italy.

Does Ludocards provide discount?

Unfortunately no. All of our products are 100% Made in Italy in ecological approach with superb quality at very competitive prices thanks to our high level of automation in production.

Why the prices on your website are different from what I saw two years ago?

Our prices may vary slightly as the real-time reflection of costs fluctuations in printing materials including paper stocks, inks and etc. However we are in constant efforts of achieving higher level of production automation and optimisation in order to provide best prices to our customers.

How can I re-order?

Please kindly re-upload your files for reprint because unfortunately we have lost all customer data and files in the fire of our server farm in France on the 10th of March, 2021. Once re-uploaded, your files will be stored in our database, and when you need to re-order in the future, you can simply include a note by specifying your order numer for its files to be re-printed.

What is the minimum quantity to order?

One unit as a prototype for all types of products. However subject to product dimensions, a minimum 'optimal' quantity is indicated for cards on our instant quotes according to the printing spread on sheets in productions.

Is it possible to receive a sample product?

Yes - at our homepage you can order the Ludocards Sample Kit at 25 euro (including free shipping through express couriers), featuring our paper stocks, printing effects and packaging options.

Printing and Quality

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Are Ludocards' products 100% Made in Italy in ecological approach?

Yes - as an ecological printing company, we craft custom cards and games 100% in Italy with top notch technology in sustainable approach:
- 100% powered by solar energy
- 100% recyclable FSC certified papers of premium quality from the best European paper mills
- food grade inks for printing

Why doesn't Ludocards print on PVC?

It's our choice. We try our very best to consume as less plastic as possible as our effort to look after our planet Earth.

Does Ludocards also product round shaped cards?

Yes and we have the die at 90mm diameter for cutting. Please contact us for different sizes.

Does Ludocards use dies to cut the cards?

Yes we use die to cut the corners of our "standard sized cards" which come out just perfectly. Our standard sized cards include:
- Ludocards standard sized at 62X86mm
- Bridge sized at 56X87mm
- Patience at 42x63mm
- Poker sized at 63X88mm
- Trumps sized at 62X100mm
- Tarot sized at 70X120mm
- Wide tarot sized at 80x120mm
- Large tarot sized at 89x127mm
- Bresciane at 43x88mm
- Napoletane at 51X82mm
- Siciliane at 51x86mm
- Trevigiane at 49x104mm
- Board games at 57x89mm
- A7 cards sized at 74x105mm
- Round cards sized at 90mm diameter

If you could adjust the size of your cards according to our list, you are rest assured for a perfect quality of corner cutting. Please contact us if your custom cards have a different size so we could propose a solution.

Can I order a custom die for my custom cards?

Ordering a custom die would be the best solution for best product quality if you wish to stick to you custom size. All our dies are made in Switzerland and we can order on your behalf and store it with us for your exclusive use. Please Contact Us for more information.

How to maintain the consistency in colours among multiple orders?

It is a common sense that colours in printing can be different in every batch due to many reasons including different temperatures and humidity. If you require absolute consistency in colours, please send us a hard copy of your cards as a physical reference to the following address so that we can adjust colours in printing to achieve consistency:
Ludocards.com
Ecliptio Ltd.
Northlink Business Center Level 2,
Triq Burmarrad,
Naxxar, NXR 6345
Malta

Can I get a test print before my cards are printed?

Yes, if you would like to test the product before purchasing a larger batch, you can purchase just one unit as a prototype. This allows you to review the physical product without any obligation to buy a larger quantity later.

Does Ludocards print custom cards with rounded corners?

By default all the cards printed by Ludocards are cut with rounded corners at 4mm radius unless requested otherwise by a customer.
If you need the corners of your cards squared and uncut, please add a special request in the note of your order.

Payment

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What are Ludocards' payment methods?

We accept both electronic and non-electronic payments.
All electronic payments are processed through Paypal to ensure the maximum security and simplicity: paying with credit cards doesn't require any registration if without a Paypal account, nor will any transaction fees occur to the payers.
For the non-electronic payment through International Bank Transfer, all our bank details will be emailed to you once you have chosen this payment method when placing an order.

A payment higher than € 5,000 must be paid through bank transfer.

It usually takes 2-5 working days for our bank to process the payment. You can email your Proof of Payment to mail@ludocards.com for a sooner validation of your order. Thank you!

Validity of Purchase Order

Once an order is placed, the full payment must be paid asap within 30 days in order to validate the order. When longer than this time frame the order becomes invalid and its pricing is no longer available.

The quicker you pay, the sooner you will receive your products. Our turnaround time starts ticking the moment we have received your payment because this is when your order is confirmed and therefore the production will start.

Do I need to pay 100% upfront for my order?

Yes. As the common practice for e-commerce business worldwide, 100% payment in advance is required to confirm your order. Only upon receiving full payment and all the ready-to-print files your order will be processed and the turnaround time for your order will start ticking.

What is the Ludocards' refund policy?

We only refund for quality related issues that cannot be solved. In our history a solution has always been found to remedy any issues that have occurred because we aim for 100% customer satisfaction.
In case of a reprint we require to receive sufficient pictures and videos of good quality showing defects as clear proof for quality investigation and verification.
In case of a refund we require the purchased goods to be returned and the postage cost occurred is at the expense of the customer.

Turnaround time and Shipping

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What is the standard turnaroud time of Ludocards?

Our standard turnaround time is 15 working days. Certain specific features and products require extra time such as card edging, books and big sized boxes. A specific turnaround time for your order is indicated at checkout.

I am in a hurry for my order and can Ludocards dispatch sooner than 15 working days?

Yes - we provide express dispatch in 5 working days at 30% extra in price and in 10 working days at 15% extra in price for urgent needs. These options are available upon checkout.

How does Ludocards handle shipping?

We provide international delivery to 63 countries worldwide through express couriers including FedEx, TNT, UPS, and DHL, with a tracking mechanism that ensures safe and reliable shipping. You will receive an automatic notice from our shipping supplier once your parcel has been dispatched. Please view the list of the countries we serve HERE.

How soon will I receive my order after dispatch?

We provide shipping through international express couriers including FedEx, TNT, UPS and DHL. It usually takes 1 working day to arrive within Italy, 2-4 working days to arrive in EU countries and 3-5 working days to arrive in the rest of the world.

Is Ludocards responsible for any possible mistakes made by the courier companies?

No. We choose to only work with the internationally leading express courier companies to ensure secure and reliable delivery to our customers, but we are not responsible for any possible shipping mistakes - the delivery services are fulfilled by the shipping companies which are clearly out of our control.

I ordered 500 units of custom cards but I have received only half of them today. Did Ludocards make a mistake on my order?

If this happens, in our experience very likely it is because of the multi-delivery assigned on different dates by an express courier. Please enquire the courier company immediately for more information.

Can my purchase be delivered to an address other than the billing address?

Yes - when ordering you will be asked to enter the delivery address for your purchase; please note however that the Italian VAT may be applied subject to the shipping address unless you can provide a EU company vat number or if you are outside the EU.

About

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What is the corporate value of Ludocards?

We are a family-run business where every family member and employee strive to work at their best. Adhering to an ecological approach of 100% Made In Italy is NOT EASY in the competitive global markets. But this is our choice and we are proud of it. As a family-run business with more than 50 years of professional experience and know-how in printing, the traditional Italian values about family are the fundamentals of our company: we need to think about the generations; we want to make it a better place for our children.

Where is Ludocards.com located?

Our headquater is located in the Monferrato vineyard landscape of the UNESCO World Cultural Heritage in Piemont Region, northern Italy.

Who owns Ludocards.com?

Established in 2016, Ludocards is owned by Ecliptio, an Italian family company specialised in IT development and niche printing. Thanks to our cutting edge in-house developed software, Ludocards' productions are highly automated therefore as a result we can provide the most competitive prices to our customers with 100% Made In Italy in ecological approach.